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Relevant terms for tenants
In addition to paying rent for the property, you may also be required to make the following permitted payments:
Before the tenancy starts:
  • Holding Deposit: 1 week’s rent; and/or
  • Deposit: 5 weeks rent (or in the case of rental income of more than £50,000 per annum 6 weeks rent).


During the tenancy:
  • Payments to other third parties: such as Council Tax, utilities or payments for communications services;
  • Default Charges: such as payments for the replacement of lost keys or interest at 3% above the Bank of England Base Rate from the rent due date until paid;  
  • Tenancy Transaction Charges: such as tenants requests to vary or assign the tenancy. £50 inc vat per agreed variation.

Tenant Protection
Chase Macmillan Estates Ltd is a member of Propertymark CMP scheme (Reg:C0009823), which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on our website or by contacting us directly.


Management of the property
At the start of the tenancy, we will advise you who is responsible for managing the property. This is not always Chase Macmillan Estates Ltd. Where we are not managing the property we cannot authorise any repairs or maintenance, or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.


Where we manage a property and hold keys, we can usually provide access to our nominated contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.


Insurance
It is your responsibility to ensure your own belongings throughout the tenancy. Chase Macmillan Estates Ltd highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe


Utilities
You will be responsible for the payment of telephone, internet, gas, water and electricity accounts at the property during your tenancy, as well as the council tax unless agreed otherwise. Unless stated otherwise, we will notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television license remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.


Anti-Money Laundering Regulations
Chase Macmillan Estates Ltd is subject to the Money Laundering Regulations 2007. As a result, we will need to ask you for suitable photographic identification & documentation and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.


Complaints procedure
If you are dissatisfied with Chase Macmillan Estates Ltd’s service or handling of a transaction, and you are unable to resolve this with the member of staff involved, please report the matter to the Director/Manager of the office, so they can work with you to resolve the situation. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.


You can lodge your complaint by emailing us on info@chasemacmillan.co.uk or write to us with your concerns/comments at Chase Macmillan Estates Ltd, 181 Kenton Road, Kenton, Harrow, Middlesex, HA3 0EY.

This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

Client Money Protection